Design innovation for Society
Design and the Creation of Representational Artefacts for Interactive Social Problem Solving
RICHARD COONEY, NIFELI STEWART, TANIA IVANKA, NEAL HASLEM
Monash University, RMIT University (3)
Keywords: visual sensemaking; social problem solving; complex multi-stakeholder service system; boundary objects
This paper highlights the role of design and designers in the creation of visual artefacts as boundary objects to be used to facilitate social problem solving. Many problems in human service systems can only be solved by purposive action amongst the stakeholders of the system but each stakeholder has only a partial view of the system. Boundary objects that present a multi-stakeholder perspective can facilitate problem solving by creating representations of the system that are meaningful to all stakeholders. In this study we used sensemaking (often a textual practice) and visualisation to create a high complexity representational artefact to enable shared understandings of an occupational rehabilitation system.
This paper is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International licence.
Cite this paper: Cooney, R., Stewart, N., Ivanka, T., Hasle, N. (2016). Design and the Creation of Representational Artefacts for Interactive Social Problem SolvingProceedings of DRS 2016, Design Research Society 50th Anniversary Conference. Brighton, UK, 27–30 June 2016.
This paper will be presented at DRS2016, find it in the conference programme